14-Day Exchange Policy

Because we sell medical-grade skincare, we maintain strict quality and safety standards. WE DO NOT ACCEPT RETURNS.

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Please review our guidelines for exchanges of products:

Eligibility: We only accept requests for exchanges for the exact same item if it arrives damaged or broken.

Timeframe: Exchange requests must be submitted within 14 days of receiving your order.

Product Condition: To qualify for an exchange, the product must be unused and in its original packaging.

Return Shipping: The customer is responsible for all return shipping costs associated with sending the damaged or broken item back to us.

How to Request an Exchange:

1. Send an email to

 

dermachic1@gmail.com within 14 days of delivery.

 

2. Include your order number, a description of the issue, and clear photos of the damaged or broken product.

3. Our team will review your request and provide you with instructions on how to ship the item back.